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Why I hate HostGator

Review of BlueHost, Namecheap, and HostGator's customer service

· Bluehost,Namecheap,HostGator,Hosting,Website

I Should Have Read Online Reviews Before Transferring A Domain To HostGator.

BBB review of HostGator review

This article will cover three of the most well-known hosting companies: Bluehost, Namecheap, and HostGator. Yes, I am an affiliate for Namecheap and BlueHost, but to be honest... I highly doubt I will get enough views to even receive $1. Nevertheless, I'm required to inform you that there is a possibility that I will receive a commission based on this article.

BBB gives HostGator a 1-Star Review
Pattern of Complaint

Since September of 2017, the BBB of Houston & South Texas has received numerous complaints and customer reviews that are exhibiting the following pattern:

 

According to consumer’s complaints and customer reviews, it has been alleged by consumers that the business practices of Hostgator are deceptive. Many of the concerns mentioned are consumers paying for services they are not receiving, cancellations not being processed in a timely manner and not adhering to the contract agreement and/or website advertisements.This also includes, but not limited to domains being transferred and failure to provide friendly staff to provide assistance, and failure to honor their 45 day back money back guarantee.

 

Additionally, it has also alleged when consumers attempt to contact Hostgator’s customer service regarding their concerns; the representatives are rude, un-assisting and aggressive. When requesting to speak to upper management it is said there are often multiple transfers and long hold times. Upon reaching management, consumers are met with the same unhelpful attitude. Consumers also alleges Hostgator automatically renews their accounts without authorization, being billed after the cancellation and additional unauthorized charges to their credit cards, bank accounts and PayPal accounts. When contacted and brought to the company’s attention the consumers are told Hostgator will not provide a refund. If a refund request was approved the refunds were often not received for weeks or months. Further complainants allege they are told to email the company or leave a message and someone will call them back; no call back or email received within the allotted time frame or after; the consumer has to reach out to the company again in an attempt to resolve the matter.

 

In closing complainants state Hostgator does not accept responsibility for their representative’s behavior or misleading customers/potential customers and they do not honor their 100% 45 day money back guarantee." - Source: Better Business Bureau®

Hostgator versus Namecheap

Comparing HostGator to Namecheap

HostGator is by far the WORST web hosting company! In contrast, I have over 900 domains registered with Namecheap (which can be browsed at buy.us.com, or at www.chrisphudson.com), and I can attest that they uphold the customer service values that they claim. Namecheap's hosting plans offer fast, reliable service with a 100% uptime guarantee. ... If you have an existing website, Namecheap will move it for you for free. In addition to a solid knowledge base, you can consult if you need help, Namecheap offers 24/7 chat support. You can also submit tickets for review.

Namecheap is so much better than HostGator
Bluehost web server

Disclaimer: I am an affiliate and may receive a commission for any sales that result from this article. However, my feedback is 100% honest, based on empirical evidence.

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